We’re still here… How are you going?
We just wanted to touch base to let you know we’re thinking of you, and are working hard to find more ways to support our customers over the coming months.
Last week we let you know how to prepare to move your software home (see the instructions here).
This week we’re heads-down-bottoms-up working on some online training programs that will help you ‘flip your downtime’ into productive and profitable training time.
Testing the Waters: PYTHA V24
Whether you’re an existing PYTHA user on an older version, or a complete PYTHA-novice, we’re designing a 100% online training unit to introduce you to PYTHA 3D CAD V24. At the end of this training program, you’ll know if a (Government-incentivised) upgrade will be the right decision for you and your business. Your staff will be ready to hit the ground running with the long list of NEW features offered in V24, and your ‘forced leave’ will have been time well-spent.
Tailored Training: Feature Focus
If there’s a particular feature that you and your team haven’t quite mastered, we want to know! One upside to this Corona-catastrophe could be that you may soon have time and space for some much-needed learning. Let us know which features you’d like to focus on, and we’ll design a training program to suit. With some bite-sized training, you’ll learn how to use PYTHA’s best features to their full capacity, ensuring you’re running at full speed when life returns to some kind of normal.
Working through your forced leave? Need help with a PYTHA issue? Our one-on-one support has always been our point of difference, and it always will be. A PYTHA Technical Service Agreement (TSA) is part of our ‘big picture’ support strategy. A TSA helps you get the most out of your software, allowing you access to:
Technical support – Monday to Friday – 8.30am – 4.30pm
If you have a question about the basic usage of PYTHA software, including installation queries or function troubleshooting, the skilled PYTHA support team is ready to help.
In-version updates to keep you up to speed and on the go
When in-version updates become available, we’ll make sure you’re sorted. With an active TSA, you’ll know your software is always up to date and operating at its peak potential – and you won’t ever feel like you’re missing out on updates.
Backups, bonuses, benefits and being part of the big picture!
Like you, we’re big on value, and we want to make sure your investment in a PYTHA TSA offers genuine, ongoing returns. You’ll receive discounts to training, access to a dedicated support portal with knowledge base articles and user forums, webinars and more. You’ll also have access to complimentary or discounted libraries designed to optimise your efficiency.
GREAT PRICE INCENTIVES from PYTHA HQ
Last but not least, PYTHA HQ in Germany have responded to the crisis, and have some excellent price incentives and payment plans for new purchases and upgrades. Combined with the support being offered by the Australian Government (learn more here), this could be a great time to get you and your best staff set up, trained and ready for action.
And if you have any other queries, we’re only ever just a call or email away. You’ll find all our contact details here.