A PYTHA Technical Service Agreement (TSA) is part of a ‘big picture’ support strategy that will ensure you continue to get the most out of your software. A TSA allows you access to:
Technical support – Monday to Friday – 8.30am – 4.30pm
If you have a question relating to PYTHA (and related) software, including how to install the program or how to troubleshoot functions that don’t seem to be working for you, the skilled PYTHA support team is ready to take your call.
It’s important to note that a technical question may prove more of a training issue. If, for instance, a particular question is raised multiple times, our tech team will direct you to the relevant training unit. Hint: questions beginning with ‘How do I’ and ‘Where do I find the tool to do…’ are probably going to need more training than support.
In-version updates to keep you up to speed and on the go
When in-version updates become available, we’ll make sure you’re sorted. Your active TSA will ensure your software is always up to date and operating at its peak potential – and you won’t ever feel like you’re missing out on updates.
Backups, bonuses, benefits and being part of the big picture!
Like you, we’re big on value, and we want to make sure your investment in a PYTHA TSA offers genuine ongoing returns. You’ll receive discounts to training events, access to a dedicated support portal with knowledge base articles and user forums, webinars and more. You’ll also have access to complimentary or discounted libraries designed to optimise your efficiency.
The Agreement can provide access to our PYTHA Tech Team for PYTHA 3D CAD, 3D Analyzer, EzyNest (Enroute) and/or NC Hops, so you can breathe easy knowing you’re supported from planning to production.